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COMPACT SYSTEMS — Power to perform. Anytime.
Services & support

COMPACT's service network is its strongest asset

Uptime delivery rather than reactive repair — manpower and standby units sized to the SLA, spares held locally, and one accountable partner for the whole fleet.

Raise a service requestMulti-Brand AMC
Flagship

Multi-brand AMC & SPOC

Flagship service

Multi-Brand AMC

One accountable partner for every UPS in your organisation — regardless of make.

Learn more Flagship service

SPOC Programme

Single Point of Contact for organisations running mixed-brand UPS fleets.

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7,500+
UPS units managed in our first major SPOC assignment
Across 400+ customer sites under a single engagement for one system integrator.
75+
Major corporations on comprehensive AMC
Currently served under comprehensive annual maintenance contracts.
15,000+
Multi-brand UPS units under COMPACT support today
Units of other brands maintained under COMPACT AMC — value beyond our own products.
Full catalogue

Every service

Installation & Commissioning

Site-ready installation, commissioning and handover.

Preventive Maintenance

Scheduled visits that keep systems inside spec and catch failures early.

Breakdown Support

Response against a published distance-band SLA, with a standby unit.

Battery Services

Health checks and replacement for any brand of bank.

Power Audit

Characterise the supply and the load before anything is sized.

Load Bank Testing

Prove capacity, autonomy and transfer behaviour under real load.

Spares & Board Repair

Locally stocked spares and board-level repair / refurbishment.

Relocation & De-installation

Safe de-installation, transport and re-commissioning.

SLA

Response by distance band

Up to 40 km8–16 working hours
Up to 150 km16–24 working hours
Beyond 150 km24–32 working hours
Commitments

What you can expect

  • Qualified engineers and trained technicians respond within 8 working hours in serviced cities and peripheral towns.
  • A standby system is provided while a unit is under repair.
  • Local service stations stock spares; the repaired UPS is returned within two days of receipt.
Delivery network

Regional offices, service partners and Alumni Partners

Direct service from three regional offices, plus a nationwide network.

Service partners

Trained service partners across the country handle on-site installation, preventive maintenance and breakdown response against the SLA, with spares held locally.

Alumni Partners

Alumni Partners are former COMPACT people who have set up their own businesses and continue to represent and support COMPACT in their region — combining local entrepreneurship with an insider's knowledge of COMPACT products and service standards. They are expected to cover major cities in every state except the North-Eastern states and Jammu & Kashmir — around 70 in all.

Put your fleet under one SLA

Tell us the fleet size, the brands and the sites. Where the asset base is a reasonable size, we run a time-boxed pilot.

Multi-Brand AMC enquiryRaise a service request